Terms of Service

These terms govern services provided by Birmingham Cleaning Crew ("we"), a residential cleaning business based in Birmingham, England, to you ("the client"). By booking a clean you agree to these terms.

Bookings are confirmed by email or SMS. We'll do our best to arrive within a 30-minute window of your booked time.

You may reschedule or cancel a clean free of charge up to 24 hours in advance. Cancellations inside 24 hours are charged at 50% of the booking value. Regular plans can be paused or cancelled at any time without penalty.

Invoices are given by email once a job has been booked and confirmed and are to be paid before the job commences. No refunds will be given after a job has been completed however a free clean within 24 hours will be given to unsatisfactory cleaning.

If you're not happy with any element of your clean, tell us within 24 hours and we'll return to put it right at no extra cost.

We carry public liability insurance that covers accidental damage caused by our cleaners during a booked clean; full policy details are available on request. Please tell us about any item of exceptional value before your clean, and notify us of any breakage within 48 hours so we can investigate.

Our cleaners will not work in unsafe conditions, with biohazards, or at unsafe heights. Please ensure pets are secure and the workspace is reasonably clear.

You agree not to directly engage any Birmingham Cleaning Crew cleaner introduced to you, for a period of 12 months after their last clean for you. If you wish to hire a cleaner directly, an introduction fee of £750 applies.

These terms are governed by the laws of England & Wales.